As a company highly dedicated to the customer experience, Image Technology Systems is constantly evolving the technical support department. It is our philosophy that access to technical support should never be limited. Our highly trained support staff is available 24 hours a day, 7 days a week. Your hotel never closes – why should your support staff?

Unlimited 24/7 Support

Our Dallas based call center is staffed and fully operational 24/7, 365 days a year. Support is provided on an unlimited basis and is NOT per incident or per call.

Support includes:

Open 24/7 - 365 days a year, we never close. Dallas, Texas based toll free tech support Unlimited number of calls can be placed, NOT per incident or per call. Support service is available to your entire staff. Training resources include an online knowledge base, pre-recorded     training classes for all areas of the system, which are beneficial in     training new staff members. Includes software updates as they are released.

Implementation Options

Self Training
Visual Matrix has a high success rate with this implementation option, achieved by unlimited access to pre-recorded training, test material and a knowledge base. A coordinator is assigned to your property to assist with the training and to configure your properties setups.

On-site Training
Traditional on-site is available upon request.

Image Campus
Image Technology Systems offers a 3 day training class at our corporate office in Dallas (DFW), TX. This course is suited for owners and mid to upper management.